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How rafi999 Handles Your Personal Data

Your account data stays within our system and is never sold to third parties. This page tells you exactly what we collect, why we collect it, and how you can request changes — whether you access us via DANA, OVO, GoPay, or direct bank…

No data selling — everDANA, OVO, GoPay wallet data protectedAccount access rights clearly definedRequest data changes via supportAvailable where local law permits
rafi999 How rafi999 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat inside your account, or by sending a message through our official contact form. Include your registered mobile number or e-wallet reference so we can verify your identity before making any changes.

Live Chat Open the chat widget inside your account dashboard. Confirm your registered mobile number and we can pull up your data profile without delay.
Contact Form Submit a written request via our contact form. Include your DANA, OVO, or GoPay reference so our team can verify your account before acting.
Account Settings Some data edits — like updating your mobile number or linked e-wallet — can be done directly inside your account settings without contacting support.
HOW WE PROTECT DATA

Data Handling, Cookies, Security and Retention

We apply encryption across data at rest and in transit — this applies to your account credentials, your linked payment references for DANA, OVO, and GoPay, and your session tokens. Data retention periods vary by data type: active account data is held while your account is open; transaction logs are held as long as required by applicable regulations in your region. You have the right to request access to the data we hold on you, request correction of inaccurate records, or ask us to delete data where no legal retention requirement applies. All such requests are handled by our support team after identity verification.

Encrypted Storage

Your payment references — DANA, OVO, GoPay — are stored in encrypted form. No plain-text wallet details are kept anywhere in our system.

Cookie Control

We use session cookies for login continuity and performance cookies for mobile load speed. You can disable non-essential cookies in your browser without losing account access.

Data Retention Rules

Active account records stay on file while your account is open. Transaction logs are kept as long as local regulation requires. Closed accounts are purged on a defined schedule.

Access and Correction Rights

You can request a copy of your data or ask us to correct it at any time. We verify your identity first, then process the request within a reasonable period.

Common Questions About Your Privacy on rafi999

Below are the questions we hear most often about data, account privacy, and your rights. If your question is not covered here, reach out through live chat or the contact form.

We collect your name, mobile number, email, and the payment reference tied to your e-wallet — DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

No. Your wallet reference is stored in encrypted form and is used only to process your transactions. We do not share it with advertisers or unrelated third parties.

Contact us via live chat or the contact form with your registered mobile number. After we verify your identity, we will provide a summary of the data we hold on your account.

Yes, where no legal retention requirement applies. Submit a deletion request through support. Transaction logs required by local regulation cannot be removed but all other personal data can be cleared.

We use session cookies to keep you logged in and performance cookies to speed up page loads on Android. You can turn off non-essential cookies in browser settings without losing account functionality.

We may use your contact details to send account-related messages. You can opt out of marketing communications at any time through account settings or by contacting support directly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.