Reference

Understand the Rules Before You Play

These legal terms set out how rafi999 operates, what we expect from your account use, and what rights you hold when accessing our lobby from Indonesia where local law permits. Read this page to know exactly where you stand.

Terms of UseAccount RulesCookie PolicyData HandlingEligibility by Region
rafi999 Understand the Rules Before You Play
HOW WE HANDLE THIS

Account Security, Data and Your Rights

We handle your personal data strictly for the purposes set out in our privacy policy — account operation, identity verification, and fraud prevention. We do not sell your data to third parties. Cookie use on rafi999 is limited to session management, security tokens, and performance tracking. You can adjust cookie settings via your browser at any time. Account security includes OTP verification on login and withdrawal requests, plus periodic identity checks when transaction patterns trigger our review system.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a data summary at any time via email.

Cookie Control

Cookies on this site handle login sessions and security checks. No advertising cookies are shared externally. Adjust or block them in your browser settings without losing core account access.

Account Security

OTP login and withdrawal confirmation protect your account. If you suspect unauthorised access, contact support immediately — we can freeze the account before any withdrawal clears.

Request a Change

To update your registered details, correct stored data, or request account closure, contact us via live chat or email with your account ID and the specific change you need.

LEGAL CONTACT PATHS

Reach Us for Any Legal or Policy Query

If any part of these terms is unclear, or if you want to raise a legal concern about your account, our support team handles policy questions directly. You can reach us through live chat in the account area, via email, or through our messaging channel. We aim to respond to legal and policy queries within one business day.

Live Chat Open the account menu and start a live chat session. Our team handles policy questions including account rules, data requests and wallet dispute clarifications.
Email Support Send your legal or policy question to our support email. Include your account ID so we can locate your records and respond with the relevant policy detail.
Help Centre The help centre inside your account dashboard covers common legal questions — account closure, data deletion requests, and how wallet verification works under our terms.

Your Legal Questions Answered Directly

These questions cover the things users ask most when reading our legal and policy pages. If your question is not listed here, reach out through live chat inside your account and our team will respond with the relevant policy detail.

Access depends on local law in your specific region. Open an account only if doing so is lawful where you are located. We do not determine individual eligibility on your behalf.

Any remaining balance is returned to the wallet you used for the last deposit — DANA back to DANA, OVO back to OVO. Contact support to initiate the closure and fund return process.

Yes. Email our support team with your account ID and a data request. We will compile the information we hold and send it to your registered email within a reasonable timeframe.

Submit a deletion request via support email after closing your account. We will remove personal data we are not required by law to retain and confirm the deletion in writing.

You must meet the minimum age requirement set by local law in your region. We reserve the right to ask for age verification at any point and to suspend accounts that cannot confirm eligibility.

Raise disputes through live chat inside your account or by emailing support with your transaction ID. Our team reviews GoPay, DANA and OVO transaction records and responds with findings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.